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CANCELLATION POLICY:
One month prior to arrival: 100% refund
21 days prior to arrival: 75% refund
14 days prior to arrival: 50% refund
6 days prior to arrival and no-show: 0% refund

CHILD POLICY :
We accept children of all ages.

CHILD RATES:
0 – 6 years of age – No Charge if sharing with parents
7 – 12 years of age – 50% of Adult rate
13 years and older – Adult Rate
Children older than 12 to be booked into their own room.
Some rooms offer 3 beds.
Family Suite (3 people) has a single bed which is suitable for one child or adult.
Our rates are inclusive of VAT and breakfast.

DRIVER / GUIDE POLICY:
0 – 9 Pax: One room FOC (B&B) All other meals 50%
10 – 20 Pax: Two rooms FOC (B&B) All other meals 50%
ACCEPTED MEANS OF PAYMENT
We accept Master Card, Visa Credit/ debit, cash and can pay via EFT. We do not accept any foreign currency.
50% deposit will ensure a confirmed booking.
Full payment is required 7 days before arrival.

ROOM POLICY
Smoking is strictly not allowed in rooms. Kettles are not to be used to make food. No cooking of food allowed in the rooms. We can assist with warming food.

CHECK-IN/OUT TIMES
Check-in: from 14h00 – 20:00 / Check out: 10h00
Late checkouts can be arranged and may incur additional charges. The guests are welcome to laze by the pool, or relax in our lounge areas until they are ready to
go out to explore. We have parking available for late departures.
Please do not hesitate to contact me should you require more information?
We look forward to welcome you!

Merchant Terms and Conditions

1. Detailed description of goods and/or services
Monte Vista Boutique Hotel is a business in the hospitality industry that provides accommodation.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email for e.g. booking number / booking voucher etc.

3. Return and Refunds policy
The provision of goods and services by Monte Vista Boutique Hotel is subject to availability. In cases of unavailability, Monte Vista Boutique Hotel will refund the client in full within 30 days. Cancellation of orders by the client will be treated as follows:
One month prior to arrival: 100% refund
21 days prior to arrival: 75% refund
14 days prior to arrival: 50% refund
6 days prior to arrival and no-show: 0% refund

4. Customer Privacy policy
Monte Vista Boutique Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Monte Vista Boutique Hotel bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Monte Vista Boutique Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Monte Vista Boutique Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Monte Vista Boutique Hotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Monte Vista Boutique Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 339, Montagu, 6720.

11. Variation
Monte Vista Boutique Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Monte Vista Boutique Hotel based in South Africa trading under the company: K2012121700 (Pty) Ltd with registration number 2012/121700/07

13. Monte Vista Boutique Hotel contact details
Company Physical Address:
16 Kerkstraat
Montagu
6720
South Africa
Email: info@montevistaboutiquehotel.co.za / reservations@montevistaboutiquhotel.co.za
Telephone: +27 (0) 23 614 2943

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